Privacy Policy

Last Updated: May 28, 2026.

At Grand Mondial Casino, we are committed to protecting the privacy and security of our users. We understand that when you choose to play your favorite pokies with us, you are placing your trust in our platform. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the New Zealand Privacy Act 2020 and other applicable data protection standards.

If you are a punter from New Zealand, you can rest assured that we handle your data with the utmost care. Whether you are using POLi for your deposits or playing one of our top-tier pokies, your privacy remains our priority. If you have any questions or concerns regarding your data, you can contact our support team at [email protected].

1. Data Controller Information

For the purposes of applicable data protection laws, Grand Mondial Casino is the data controller. We are responsible for the personal data we collect from you when you register an account, make a deposit in NZD, or interact with our services.

2. Information We Collect

To provide you with a premium gaming experience, we collect specific information. The nature of this data depends on how you use our platform.

Personal Identification Information

When you sign up to become a punter, we collect details necessary to verify your identity and ensure you are of legal age to gamble. This includes:

• Full name and date of birth.
• Residential address in New Zealand.
• Email address.
• Contact telephone number.

Financial Information

To facilitate seamless transactions using NZD, we collect financial data, including:

• Payment method details (Visa, Mastercard, Neosurf, or crypto wallet addresses).
• Information related to transactions processed via POLi.
• Bank account details for withdrawals.

Usage and Technical Data

We automatically collect certain information when you browse our site or play pokies. This includes:

• IP addresses and device identifiers.
• Browser type and settings.
• Logs of your gaming sessions, including wagers placed and wins recorded.
• Data regarding your interactions with our promotional offers and bonuses.

3. How We Use Your Information

We process your personal data for several legitimate business purposes, including:

• Account Management: To create and maintain your account, manage your balance in NZD, and process your deposits and withdrawals.
• Legal and Regulatory Compliance: As a responsible operator, we comply with regulations set forth by the Department of Internal Affairs and the Gambling Commission NZ. This includes identity verification to prevent fraud, money laundering, and underage gambling.
• Service Improvement: We analyze your gaming preferences to ensure our selection of pokies remains "sweet as" and tailored to what our players want.
• Customer Support: To provide effective assistance when you reach out to our team.
• Marketing: With your consent, we may send you information about promotions. We know that Kiwi players are "keen" on transparent, fair bonus structures, so we only share offers we believe provide genuine value.

4. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we process your information based on:

• Contractual Necessity: To perform the contract we have with you when you play our games.
• Legal Obligation: To fulfill our requirements as a licensed gaming entity.
• Legitimate Interests: To improve our security systems, prevent fraud, and enhance our services.
• Consent: Where we require your specific permission for marketing communications.

5. Sharing and Disclosure of Data

We do not sell your personal information. We only share your data in the following limited circumstances:

• Service Providers: We engage trusted third parties to process payments (e.g, POLi, banking institutions) and provide technical support. These parties are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, such as to the Department of Internal Affairs, or to law enforcement agencies to investigate potential criminal activity.
• Business Transfers: If our operations undergo a restructuring or sale, your data may be transferred to the new entity, provided they adhere to equivalent privacy standards.

6. Data Security and Storage

We employ industry-standard encryption technologies to protect your data. All transactions processed via POLi or card providers are encrypted to ensure that your financial details remain secure.

We store your data on secure servers. While we take every precaution, no internet transmission is entirely secure. We encourage you to keep your login credentials private and use strong passwords to ensure your account remains "sweet as" and secure.

7. Your Rights

As a data subject under New Zealand law, you have specific rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If your details change, you can ask us to update or rectify inaccurate information.
• Erasure: You may request that we delete your data, subject to our legal obligations to maintain transaction records.
• Objection: You can object to the processing of your data for marketing purposes.

To exercise these rights, please email us at [email protected]. We aim to respond to all requests in a timely and transparent manner. "Chur" for your patience while we process your request.

8. Responsible Gambling and Player Protection

We are committed to the principles of responsible gambling. Gambling should be a fun pastime, not a financial burden. We provide tools to help you manage your gaming, including self-exclusion and deposit limits.

If you or someone you know is struggling with gambling, please reach out for help. The Problem Gambling Foundation offers support and guidance. You can contact them at 0800 664 262. We fully support their efforts in keeping our community safe.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies help us remember your preferences, such as your language settings or your preferred pokies. You can manage your cookie preferences through your browser settings, though disabling them may impact some features of our site.

10. International Transfers

While we are committed to New Zealand standards, some of our service providers may operate outside of New Zealand. In such cases, we ensure that these providers adhere to high data protection standards equivalent to those required under the New Zealand Privacy Act 2020.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any significant changes will be communicated to you via email or a notice on our website. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, "chur" for reaching out to us directly. We value your feedback and are always here to help.

Email: [email protected].

Summary of Key Privacy Commitments for NZ Players

We are truly glad to have you as part of our gaming community. Our goal is to provide a platform that is safe, fast, and fair. Whether you are a regular punter or just getting started with your first round of pokies, we promise to handle your data with the care it deserves. If you are ever unsure about your account status or how your data is managed, do not hesitate to drop us an email. Your trust is what drives us to provide a better experience every day.

By continuing to use the services provided by Grand Mondial Casino, you acknowledge that you have read and understood this Privacy Policy. We appreciate your business and hope you have a great time on our site. If there is anything you are "keen" to learn more about, or if you require assistance with your account, our team is standing by to help. Chur.